Frequently Asked Questions
We’ve compiled a list of frequently asked questions to help you quickly find the information you need.
1. Where are the installations located and how can I get there?
Trail of Lights: Located on Lock Island, Mildura, easily accessible on foot, 1.7km from the Mildura CBD via existing walking tracks. Ample parking is available nearby.
Fibre Optic Symphonic Orchestra (FOSO): Located 4km from Wentworth, adjacent to the Perry Sandhills and Thegoa Lagoon. A dedicated car park for vehicles and buses will be accessible via Log Bridge Road.
2. When will the installations be open to the public?
Trail of Lights: Trail of Lights will be open to the public from Thursday 4 April 2025.
FOSO: FOSO is expected to be open in late 2025.
3. What are the operating hours and how much do tickets cost?
Hours of Operation:
Our operating hours* are designed to adapt to seasonal daylight, weather conditions, and sunset times, ensuring every visitor enjoys a truly magical experience!
Rio Vista Park Activation Space: Open all year round from 5:30pm, setting the stage for an unforgettable evening.
April – September (Late Autumn, Winter & Early Spring):
– Operating Hours: 5:30 pm to 10pm.
– Lock Island: Gates opens at 6pm, with last admission to the Island at 9:15pm
October – Early April (AEDST – Summer & Early Autumn):
– Operating Hours: 5:30pm to 11pm.
– Lock Island: Gates open at 7pm, with last admission to the Island at 9:45pm.
Ticketing:
– Various ticket options are available, including general admission, combination tickets for both installations, family passes and premium experiences.
– General admission ticket prices range from $25 for a child’s general admission to $45 for an Adult. Premium experiences are currently being finalised and will also be available for purchase.
– 12-month Bruce Munro Ambassador Memberships will be available for purchase.
4. Can I purchase tickets on the night?
Box Office opens at 5:30pm. Tickets may be purchased onsite as long as you arrive no later than 9:15pm.
Limited walk-up tickets are made available, as long as space allows. Purchase tickets online to guarantee admission.
5. Are there food and beverage options available at the installations?
Trail of Lights: A dedicated activation space at Rio Vista Park offers a festival type atmosphere with a bar, light refreshments and food options.
Explore dining options at Mildura’s Feast Street, located 1.7km and within walking distance of the installation.
FOSO: A dedicated activation space will offer a festival type atmosphere with a bar, light refreshments and food options. Wentworth’s local eateries offer a range of dining options prior to experiencing FOSO.
6. What accessibility considerations are in place for visitors with disabilities?
Trail of Lights: This is a self-guided walking tour. Several trails have been designed for different fitness and ability levels. For more details, refer to our site map below. Please make sure to dress accordingly and check the weather prior to arriving, suitable walking shoes are advised.
Trail of Lights + FOSO: Both installations are designed with accessibility in mind, but due to the nature of the experiences are not fully DDA accessible. Key features include:
– Wheelchair and pram accessible paths (with assistance), TOL offers options of shorter walks to experience the installation.
– Adequate lighting and seating
– Accessible parking and restrooms at Rio Vista Park
– Dedicated support for visitors with disabilities
7. Do you allow pets?
Pets are not allowed at the Trail of Lights and FOSO. However, an exception is made for an animal (other than a guide/aid dog for medical reasons as documented in a medical certificate provided by a trained medical specialist) required for medical reasons, provided you have a medical certificate from a trained medical specialist.
8. What items are prohibited from being brought into the Venue?
You are not allowed to bring any of the following items into the Venue without prior written consent from MRD: photographic, video, or audio recording equipment (excluding for private, non-commercial use); animals (except for documented companion animals); musical instruments; chairs or stools; alcohol, glass, cans, firearms, weapons, fireworks, or other dangerous items; flag/banner poles exceeding 1.6m; or any other item prohibited by MRD as listed on its website.
9. What are the rules regarding photography and recordings at the Event?
You may take photos and recordings for private, non-commercial purposes only. You are not allowed to record or photograph any person without their authorisation. You are prohibited from selling, licensing, or publishing any recordings or photographs taken inside the venue without MRD’s prior written consent.
10. What are the terms for ticket purchases, refunds and transfers?
Tickets must be purchased through MRD or authorised channels and must not be resold at a premium. Refunds are only provided in cases of event cancellation due to inclement weather, or if an alternative date is not suitable, and are subject to certain time limits. MRD may offer alternative dates as a first option. Tickets cannot be refunded if you are dissatisfied, cannot attend due to reasons outside MRD’s control, or if you are refused entry for violating conditions of entry.
11. Can I use a Companion Card for this Event?
Yes, MRD recognises the Companion Card program. Companion Card holders can bring a carer to ticketed events free of charge (excluding food and beverage) but must produce a valid Companion Card with valid tickets at the time of entry. The Companion Card can only be used by the person whose name and photo are on the card, and the cardholder must be present at the event.
12. What is the Munro Annual Membership?
The Munro Annual Membership grants exclusive access to both Trail of Lights and FOSO. Members enjoy extended benefits, priority access and exclusive updates.
13. What is the special 18-month membership offer?
For a limited time, new members can enjoy 18-months of membership for the price of 12-months. This means you’ll receive six bonus months at no extra cost when you sign up.
14. If I purchase a membership, when does it commence?
Your membership starts from the date of purchase and remains valid until 31/12/2026, under the current promotional offer.
15. What is considered a concession ticket?
A concession applies to ticket holders with a valid Seniors Card, Carers Card, or Health Care Card. These cards must be presented at entry for verification.
16. Is cash accepted at The Trail of Lights?
Please note The Trail of Lights is a cashless facility, this includes the public activation space.
17. Where can I park my car?
The Lock 11 Car Park provides direct access, while the Dog Park Car Park is just 300m away. The Cureton Avenue Car Park and adjacent street parking, located 260m from the trail, offer accessibility via both stairs and a ramp. For those who enjoy a leisurely stroll, the Homestead Car Park, situated 600m from the installation, allows visitors to take a picturesque six-minute walk through the historic Mildura Homestead and along the river.
Contact Us
Still have a question? Please don’t hesitate to contact us directly via email at lights@mildura.vic.gov.au.
